Support Center
Answers to the most asked questions about cc111
From deposits to withdrawals, bonuses to VIP — find clear answers to every question you might have at each step of using cc111.
After joining cc111, you may have questions about depositing money, managing your account, understanding slot games, or VIP benefits. Below, 22 questions and answers are organized into five categories — each answer is direct and informative. If you don't find the answer to your question here, contact us via our 24/7 live chat or at [email protected].
Deposits
After logging in to cc111, go to the "Deposit" option and select bKash as your payment method. Send the payment to the designated bKash number and submit your transaction ID. The minimum deposit amount is ৳300. After a successful payment, your account balance is usually updated within a few minutes.
Yes, Nagad is fully supported. The process is the same as bKash — on the deposit page, select Nagad, send to the designated number, and submit your transaction ID. Minimum deposit is ৳300. When making a payment via Nagad, use the "Payment" option, not "Cash Out" — this ensures the correct amount is sent.
cc111 does not charge any deposit fee. However, your mobile banking service (bKash, Nagad, Rocket, Upay) or bank may apply their own transaction charges according to their policies. For bank transfers, your bank's fees may apply.
First, make sure you submitted the transaction ID correctly. If more than 30 minutes have passed and your balance still hasn't updated, contact us via live chat and provide a screenshot of your payment along with the transaction ID. Our support team will resolve the issue promptly.
cc111 currently supports five methods: bKash, Nagad, Rocket, Upay, and bank transfer (including major Bangladeshi banks such as Sonali Bank, Dutch-Bangla Bank, and BRAC Bank). The minimum deposit across all methods is ৳300 and the minimum withdrawal is ৳500.
Member Account
Go to the cc111 login page and select the "Create New Account" option. Complete the registration with your mobile number or email, a unique username, and a strong password. There is no registration fee. Only those aged 21 or above may open an account.
Yes, you can log in from any device using your username and password. For security, a verification code may be sent the first time you log in from a new device. Do not share your password with anyone and avoid using public Wi-Fi.
Click the "Forgot Password?" link on the login page. Enter the mobile number or email you used during registration and a reset code will be sent to you. Use the code to set a new password. If you have trouble, contact us via live chat or at [email protected] — we provide support in both Bengali and English.
No. Under cc111's rules, each player may hold only one account. Attempting to open multiple accounts risks suspension of all accounts and cancellation of bonuses. Maintain one account with accurate information.
cc111 recommends using at least eight characters in your password — mixing uppercase and lowercase letters, numbers, and special characters ($, @, # etc.) significantly improves security. Avoid simple passwords like your date of birth or "123456". Changing your password regularly is a good habit.
Slot Games
RTP, or "Return to Player", is a game's theoretical return rate — the average percentage of total wagers returned to players over the long run. For example, a 96% RTP means that on average, ৳96 may be returned for every ৳100 wagered. This is an average across millions of spins, so results in any single session may vary.
Volatility refers to how frequently and how much a game pays out. Low-volatility slots pay out often but in smaller amounts. High-volatility slots pay out less frequently, but each win can be larger. Knowing this before you play makes it easier to choose a game that suits your style and budget.
Free spins can be obtained in two main ways — by triggering scatter or bonus symbols within a game, or through cc111's promotional offers. Free spins are generally usable only in a specific game, and winnings can be withdrawn after meeting a wagering requirement. Detailed terms are provided with each offer.
Many slot games offer a demo or trial mode where you can try the game with virtual credits — no real money at risk. This is a great opportunity for new players to understand game mechanics. However, winnings from demo mode cannot be withdrawn.
VIP & Cashback
cc111 has three VIP tiers. The Bronze tier offers up to 0.5% weekly cashback. The Silver tier increases this to up to 1.0%. The Gold tier offers up to 1.5% weekly cashback. Each tier also includes priority support and special offers.
VIP tier progression depends on your overall gaming activity and loyalty. Playing regularly, maintaining consistent deposits, and staying active on the platform help you move up tiers. For specific progression details, our support team can inform you personally — contact us via live chat.
Cashback is generally calculated each week based on your net gaming activity. Regardless of your VIP tier, the cashback is added to your account at the start of the following week. You can receive up to 0.5% at Bronze, 1.0% at Silver, and 1.5% at Gold.
In addition to the highest weekly cashback (1.5%), Gold members receive faster withdrawal processing, a dedicated personal account manager, and early access to exclusive promotions. The Gold tier is for cc111's most committed players, so the level of benefits is also the highest.
Casino & Table Games
Yes, in live casino games real trained dealers broadcast live via high-definition cameras. You can see the dealer on your screen, watch the cards being dealt, and place bets through the interface. Results are entirely live and are not dependent on an RNG (Random Number Generator).
Yes, both Teen Patti and Andar Bahar are available in cc111's live casino section. Teen Patti is a popular South Asian three-card game where the player's and dealer's hands are compared. Andar Bahar is very simple — one card is shown and the player bets on whether it will land on Andar or Bahar.
Absolutely. cc111's live casino section works comfortably on mobile browsers on both Android and iOS devices — no separate app download needed. For the best experience, use a stable internet connection (Wi-Fi or strong 4G).
Baccarat is very straightforward — the player bets on whether "Player", "Banker", or "Tie" will win. Both sides are dealt two cards and the side whose total is closest to 9 wins. Tens and face cards have a value of zero; all other cards are worth their face value. New players are advised to practice in demo mode.
Still have questions?
If you don't find your answer in this list, don't worry. cc111's support team is ready to help you in both Bengali and English, seven days a week, 24 hours a day.